Return Policy

product that you purchased through, please contact us to start the return process. We will issue a full refund or exchange for unworn, unused items within 7 days of delivery. Returns after the 7 day return window, not exceeding 18 days from the original delivery date are only eligible for store credit or exchange. If you would like to make a return, please call us at (800) 364-1874 for a return authorization. No refund will be granted without a return authorization.

To ensure a safe return, please pack your returns in the original box and packaging. Netali Nissim is not responsible for items damaged or lost in return shipping. Please consider insuring return items. Include in return shipments a note with your name and order number.

Refunds will be processed to the original form of payment only.

Personalized items, special orders, and bespoke pieces can not be returned or exchanged.